To remotely control a device with the Knox Remote Support Viewer: Control devices with the Knox Remote Support Viewer You can now control the target device using the Knox Remote Support Viewer. TIP - If you're accessing Knox Remote Support through the Knox Manage console, you can save time and directly launch the agent on the device by clicking Force Run.

Click Send SMS to send the access code and a URL to install the Knox Remote Support Agent to the device through SMS.Instruct the device user to enter the access code in the agent on the device.If you don't see the 6-digit access code on the Knox Remote Support page, click Connect.Ĭhoose a method to send the access code to the device user: To use it, go to Device on the console, select a device from the list, and then click Knox Remote Support. If your enterprise uses Knox Manage, you can also access the tool through the Knox Manage console. In the top-right corner, click > Knox Remote Support.On the Device information screen that shows after you search for a device, click KNOX REMOTE SUPPORT.There are two ways to access the Knox Remote Support Viewer from the Knox Admin Portal: During this session, you can connect directly to their device from your computer and run diagnostics or fix issues remotely. If device users need additional troubleshooting and support from you, they may request a remote support session.

Remote access device management